Last updated: 13 November 2026
We want every Snapi order to reach you safely and with clear expectations. This Shipping Policy explains order processing, delivery estimates, shipping charges, tracking and what happens if a parcel is delayed or cannot be delivered.
1. Delivery coverage
We deliver to eligible pin codes in India that are serviceable by our logistics partners. Delivery availability is checked using the address and pin code entered at checkout. If an address cannot be served, we may contact you to arrange an alternative or cancel the affected order and issue the applicable refund.
International shipping is not included in the standard delivery estimates below. If international checkout is introduced, destination-specific delivery charges, taxes and restrictions will be communicated before payment.
2. Order confirmation and processing
After successful order placement, you should receive an order confirmation by email, SMS or another contact channel provided at checkout. Confirmation indicates that we have received your order; shipment is subject to successful payment verification and stock availability.
Standard dispatch window: within 1–3 business days after payment confirmation, excluding Sundays and public holidays. This window may be longer for pre-orders, customised goods, unusually high order volumes or products marked with a different dispatch date on their listing. In those cases, the relevant product or checkout notice will apply.
3. Estimated delivery time
The following are estimated delivery periods after dispatch, not guaranteed delivery dates:
- Major metro and well-connected locations: approximately 3–7 business days.
- Other serviceable Indian locations: approximately 5–10 business days.
- Remote, restricted or difficult-to-service pin codes: delivery may take longer, and we will communicate a revised estimate where reasonably possible.
Actual transit time depends on the delivery address, courier network, weather, local restrictions, unforeseen disruptions and other circumstances beyond our reasonable control. Any later, product-specific delivery estimate shown before checkout takes precedence over the general ranges above.
4. Shipping fees and taxes
Any applicable shipping, handling, expedited-delivery or cash-on-delivery charge will be shown clearly at checkout before you confirm payment. We do not add undisclosed shipping charges after an order is placed. Product prices and applicable taxes will also be displayed as required by law. Free-shipping promotions, where offered, are subject to their advertised conditions.
5. Order tracking and notifications
Where tracking is supported by the assigned courier, we will share a tracking link or shipment number once the parcel is dispatched. Tracking updates may take some time to appear after pickup. Please retain your order number when contacting support.
6. Address changes and delivery attempts
Please verify the recipient name, complete street address, landmark (if helpful), pin code and active phone number before placing an order. Request address corrections as soon as possible through customer care. We will try to assist before dispatch, but cannot guarantee changes after courier handover.
Courier partners may contact you or make additional delivery attempts when a first attempt fails. If an order is returned to origin because delivery could not be completed, we will review the reason and help arrange a lawful refund or reshipment as appropriate. Any additional charge attributable to a customer-requested reshipment will be disclosed and agreed before collection. No charge will be imposed for a failure caused by Snapi.
7. Delayed, missing or incorrectly delivered shipments
If tracking is not updating, a delivery estimate has passed, or a parcel is marked delivered but has not been received, contact customer care with your order number. We will coordinate with the logistics partner and investigate. If a prepaid order cannot be delivered or is confirmed lost, we will offer an appropriate replacement or refund in accordance with applicable law and our Refund & Return Policy.
8. Damaged or incomplete packages
If packaging appears visibly damaged or the contents are missing or incorrect, please take clear photographs of the outer packaging, shipping label and items received, and contact us promptly—preferably within 48 hours of delivery. This requested reporting period helps our courier investigation and does not remove any statutory remedy for defective, damaged or misdescribed goods.
9. Split shipments
We may ship multiple items separately due to stock location, packaging or courier constraints. If so, we will try to provide the relevant shipment updates. You will not be charged an undisclosed extra shipping fee solely because Snapi chooses to split the fulfilment.
10. Shipping-related refunds and cancellations
Orders cancelled before dispatch are handled under our Refund & Return Policy. If we cancel an order for non-availability or an inability to fulfil it, we will refund any payment collected for the affected items, including applicable prepaid shipping charges. For customer-initiated returns, the treatment of original delivery costs will follow the return reason and the terms disclosed at checkout, subject to applicable law.
Contact and grievance redressal
For customer assistance, policy questions or complaints, please contact:
- Brand: Snapi
- Business operator: UC Brand Labs
- Registered address: 403, Friends Avenue, Siddhi Vinayak Nagar, Madhapur, Hyderabad – 500081, Telangana, India
- Website: https://snapi.pro/
- Customer care email: admin@snapi.pro
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable Indian e-commerce rules. We will provide a record or copy of the complaint as required by applicable law. If further investigation is needed, we will communicate the status and next steps.
Related policies: Refund & Return Policy · Privacy Policy · Terms of Service.