Privacy Policy

Last updated: 13 November 2026

At Snapi, operated by UC Brand Labs (“Snapi”, “we”, “us” or “our”), we respect your privacy. This policy explains the personal information we collect, why we use it, how we protect it and the choices available to you when you visit snapi.pro/, shop with us or contact our team.

1. Scope and identity

This Privacy Policy applies to Snapi’s website, online store, checkout, order fulfilment, customer-service interactions and communications that link to this policy. The operator of the website is UC Brand Labs, with its registered address at 403, Friends Avenue, Siddhi Vinayak Nagar, Madhapur, Hyderabad – 500081, Telangana, India.

Separate privacy notices may apply where we introduce additional products, services or features. Where there is a conflict, a specific notice will apply to the relevant processing activity.

2. Personal information we collect

Depending on how you interact with Snapi, we may collect:

  • Identity and contact information: your name, email address, telephone number, billing and delivery addresses and pin code.
  • Order and transaction information: products ordered, order and invoice numbers, order history, payment status, payment method type, transaction references, refunds, returns and delivery status.
  • Account information: login identifiers, account preferences and authentication information where customer accounts are enabled.
  • Support information: messages, enquiries, complaints, return requests, photographs or documents you voluntarily provide to resolve an issue.
  • Technical and usage information: IP address, browser and device type, approximate location derived from technical data, cookies, visits, cart activity and website interactions.
  • Marketing preferences: newsletter subscriptions and choices about promotional email, SMS or other communications.

We ask only for information relevant to the purposes described here. Please do not send unnecessary sensitive information through customer-support forms or messages.

3. How information is collected

We receive information directly from you when you create an account, place an order, enter checkout details, subscribe to marketing, submit a review or contact us. Some technical information may be generated automatically by your browser and by cookies or similar tools. We may also receive transaction updates, delivery status and fraud-prevention signals from payment processors, logistics providers or other service partners involved in your order.

4. Why we process personal information

  • To provide our website, enable checkout, verify and fulfil purchases, generate invoices and arrange delivery.
  • To process payments, confirm transactions, prevent duplicate charges and manage cancellations, returns, replacements and refunds.
  • To send service messages, such as order confirmations, payment alerts and tracking notifications.
  • To answer questions, handle complaints and provide after-sales support.
  • To keep the website secure, detect fraud or misuse, investigate suspicious activity and protect customers.
  • To maintain legally required accounting, tax and transaction records, and comply with lawful requests.
  • To understand website performance and improve the shopping experience.
  • To send offers and marketing communications where permitted and where any required consent has been obtained.

We rely on consent where the law requires it and on other processing grounds permitted by applicable law. Where we ask for optional consent, you may choose not to provide it. We do not make optional promotional consent a condition of purchasing products.

5. Payments and financial information

Payments may be processed by regulated banks, payment gateways or payment-service providers made available at checkout. Those providers handle the payment credentials needed to authorise a transaction under their own security and privacy practices. Snapi normally receives limited payment information, such as payment status, method, masked details (if provided), transaction references and refund status; we do not need to store your full card number, card verification value (CVV) or internet-banking password to fulfil an order.

Payment options, including UPI, cards, net banking, wallets or cash on delivery, are available only if displayed at checkout. Do not share OTPs, PINs or passwords with anyone claiming to represent Snapi.

6. Cookies, analytics and marketing technology

Our website may use essential cookies for cart, checkout, session and security functions. If enabled, analytics, personalisation or advertising tools may use additional cookies or similar technologies to understand usage and measure campaigns. You can adjust available cookie preferences and browser controls. Disabling essential cookies may affect website functions.

We will seek consent for non-essential technologies where required by applicable law and will explain any material changes to our technology practices.

7. When we share personal information

We share information only as reasonably needed for the purposes described above, including with:

  • Payment processors, banking partners and fraud-prevention providers involved in payments or refunds.
  • Warehousing, packaging, logistics, courier and delivery partners to fulfil an order.
  • Website hosting, e-commerce, cloud, customer-support and operational technology vendors acting on our behalf.
  • Professional advisers and government, regulatory or law-enforcement bodies where legally required.
  • A successor business in the event of a lawful merger, restructuring or transfer, subject to applicable safeguards.

If marketing or advertising vendors receive personal information, it will be subject to applicable law, appropriate permissions and the relevant privacy choices. We do not sell customer contact lists as a standalone product. We require service partners to handle information appropriately for the tasks they perform.

8. Storage, retention and cross-border processing

We retain personal information only for as long as reasonably needed to fulfil the purposes described in this policy, including orders, customer service, fraud prevention, legal compliance, taxation, accounting and dispute resolution. Retention periods vary with the type of record and applicable obligations; we delete, anonymise or securely restrict information when it is no longer required.

Some infrastructure or service providers may process information outside India. Such processing, where used, will be subject to applicable Indian legal requirements and transfer restrictions.

9. Security

We use reasonable technical and organisational safeguards appropriate to our operations, including access controls, secure connections, software updates and use of reputable payment-service providers. No online transmission or storage system is completely risk-free. If a personal-data incident occurs, we will take steps and issue notifications as required under applicable law.

10. Your privacy rights and choices

Subject to the rights available under Indian law and the commencement of relevant provisions, you may request information about personal data processing, correction or updating of inaccurate data, erasure where appropriate, withdrawal of consent, and grievance redressal. Additional rights, including nomination, may apply when corresponding provisions of the Digital Personal Data Protection Act, 2023 and its rules become operative.

You can unsubscribe from marketing using the opt-out mechanism in a message, where available, or by contacting us. Consent withdrawal does not retrospectively affect lawful processing and may restrict services that require the relevant information. We may need to verify your identity before fulfilling a privacy request, and certain records may need to be retained for legal reasons.

11. Children

Snapi’s online store is intended for adults who can lawfully enter into purchase transactions. We do not knowingly market to or intentionally collect personal information directly from children. If we learn that a child’s personal data has been collected contrary to applicable requirements, we will take appropriate steps.

12. Third-party websites

Our website may link to third-party websites, payment pages or services. Their privacy practices are governed by their own policies. Please read those notices before providing information to them.

13. Changes to this policy

We may update this policy to reflect changes in our operations, technology or legal obligations. The current version and its revision date will be posted here. Where legally required, we will provide additional notice or seek fresh consent for material changes.

Contact and grievance redressal

For customer assistance, policy questions or complaints, please contact:

  • Brand: Snapi
  • Business operator: UC Brand Labs
  • Registered address: 403, Friends Avenue, Siddhi Vinayak Nagar, Madhapur, Hyderabad – 500081, Telangana, India
  • Website: https://snapi.pro/
  • Customer care email: admin@snapi.pro

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable Indian e-commerce rules. We will provide a record or copy of the complaint as required by applicable law. If further investigation is needed, we will communicate the status and next steps.

Related policies: Terms of Service · Shipping Policy · Refund & Return Policy.

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