Last updated: 13 November 2026
Welcome to Snapi. These Terms of Service (“Terms”) explain the conditions for browsing and shopping at snapi.pro/. Please read them together with our Privacy Policy, Shipping Policy, and Refund & Return Policy before placing an order.
1. Business information and acceptance
Snapi is a brand operated by UC Brand Labs, with registered address at 403, Friends Avenue, Siddhi Vinayak Nagar, Madhapur, Hyderabad – 500081, Telangana, India (“we”, “us” and “our”). References to “you” or “customer” mean the person browsing or buying through the website.
By using the website, registering an account (where available) or placing an order, you agree to these Terms to the extent permitted by law. If you do not agree, please do not place an order through the website. Additional product-specific terms will be displayed where applicable.
2. Eligibility and accurate information
You must be legally capable of entering into a binding purchase transaction under Indian law or act through a legally authorised parent or guardian. You agree to provide accurate contact, billing, delivery and payment information, and to keep such details current. We may verify details where reasonably necessary for order security or fraud prevention.
3. Products, information and availability
We aim to present accurate product names, specifications, images, pricing, applicable restrictions, warranty details (if any), country-of-origin and other mandatory declarations where required. Images may vary slightly due to lighting, screens or product revisions; material product characteristics will not be intentionally misrepresented.
Stock and availability can change. Product specifications, descriptions and offers may be corrected if an error is identified. If an order cannot be fulfilled as placed, we will contact you with the available options or cancel the affected order and refund amounts collected. Any mandatory importer, seller, manufacturing or labelling information will be displayed as required for the relevant product category.
4. Prices, taxes, offers and checkout
Prices are displayed in Indian Rupees (INR) unless clearly stated otherwise. Applicable taxes, shipping charges, cash-on-delivery charges (if offered) and other mandatory checkout amounts will be shown before payment. The total payable amount confirmed at checkout governs the order, subject to correction of an obvious error in the manner described below.
Promotions, coupons and limited-time offers are governed by their disclosed terms, eligibility, validity and stock limitations. We will not create misleading savings claims, undisclosed mandatory charges or artificially pre-selected optional purchases. Any future price change does not change the amount due on a previously accepted order unless you expressly agree to a permitted amendment.
5. Orders and acceptance
Submitting an order is your request to purchase the selected items. Acknowledgement of receipt or automatic confirmation does not guarantee that every item is available or that the transaction has been accepted for fulfilment. We may verify payment, stock, serviceability and fraud-risk signals before dispatch. The order is accepted for fulfilment when we confirm its processing or dispatch, as applicable to the transaction.
We may reject or cancel an order for legitimate reasons including confirmed stock unavailability, an obviously incorrect listing or price, an invalid delivery location, payment failure or suspected fraud. If we cancel an order after collecting money, we will notify you and refund the affected amount using the applicable method without imposing an unfair cancellation charge.
6. Payments and transaction security
Available payment methods are shown at checkout and may include UPI, cards, net banking, wallets or cash on delivery, depending on availability. Online payments are processed by third-party payment-service providers and their financial partners. Their payment verification and dispute procedures may also apply.
Do not disclose passwords, OTPs, UPI PINs or card CVVs to our employees or anyone claiming to offer refunds. If you suspect a fraudulent payment request, contact us promptly through the official support channels.
7. Shipping, cancellation, returns and refunds
Delivery coverage, estimated timelines, shipping fees, order tracking and failed deliveries are explained in our Shipping Policy. Your cancellation, return, replacement, exchange and refund rights are explained in our Refund & Return Policy. Those policies form part of these Terms. Where a conflict arises, any mandatory consumer-protection requirement takes precedence.
8. Customer accounts and acceptable use
If account functionality is provided, you are responsible for maintaining the confidentiality of your credentials and informing us promptly of unauthorised access. You must not use the website for unlawful, fraudulent or abusive activity, interfere with its technical operation, attempt unauthorised access, or submit false or misleading information, reviews or complaints.
We may take proportionate steps to restrict fraudulent or harmful use, while honouring payment, refund, privacy and consumer rights that continue to apply.
9. Intellectual property and user submissions
Unless otherwise indicated, Snapi’s branding, website designs, original text, images, logos and other materials are owned by UC Brand Labs or licensed to it. They may not be commercially copied or reused without applicable permission. Third-party brands and trademarks remain the property of their owners.
If you submit a product review, photograph or feedback, you confirm that it is truthful, lawful and that you have the necessary right to share it. You permit us to display or use that submission for customer-service or website-related purposes in line with applicable law and your privacy choices. We may moderate content that is unlawful, abusive or demonstrably fraudulent.
10. Third-party services and links
Some parts of the checkout, payments, delivery tracking or website functionality may be provided by third parties. We select providers with reasonable care but do not control their independent websites or policies. Any mandatory responsibility Snapi owes you for products it sells remains unaffected by the use of a third-party provider.
11. Product warranties and consumer protections
Where manufacturer or product-specific warranties apply, their details will be provided with the relevant product or purchase information. Nothing in these Terms excludes guarantees, remedies or liability that cannot lawfully be excluded under Indian consumer-protection, product-liability or other applicable laws.
12. Service availability and interruptions
We work to keep the website accurate, secure and available, but occasional maintenance, technical faults, courier disruptions or events outside our reasonable control may affect service. We will take reasonable steps to resolve affected orders. Any limitation of liability is subject to applicable law and does not remove statutory consumer rights or liability that cannot be excluded.
13. Privacy
How we collect, use, retain and protect customer information is described in our Privacy Policy. Optional marketing preferences may be managed separately from purchasing.
14. Changes to these Terms
We may update these Terms as our products, operations or laws change. The updated version and date will appear on this page. Material changes will apply prospectively unless law requires otherwise. Orders already accepted remain subject to the terms communicated at the time of purchase, except where a lawful change is necessary or agreed.
15. Governing law and dispute resolution
These Terms are governed by the laws of India. We encourage you to contact customer care and, if necessary, our Grievance Officer first so we can attempt to resolve concerns promptly. Subject to the jurisdiction and rights provided under consumer-protection and other mandatory laws, courts located in Hyderabad, Telangana may have jurisdiction over disputes. Nothing here restricts a consumer’s right to approach a competent forum available under law.
Contact and grievance redressal
For customer assistance, policy questions or complaints, please contact:
- Brand: Snapi
- Business operator: UC Brand Labs
- Registered address: 403, Friends Avenue, Siddhi Vinayak Nagar, Madhapur, Hyderabad – 500081, Telangana, India
- Website: https://snapi.pro/
- Customer care email: admin@snapi.pro
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable Indian e-commerce rules. We will provide a record or copy of the complaint as required by applicable law. If further investigation is needed, we will communicate the status and next steps.
Related policies: Privacy Policy · Shipping Policy · Refund & Return Policy.